Refund Policy

Refund Policy

At SPEKTRA, we strive to provide you with a satisfying shopping experience. This Refund Policy outlines the circumstances in which we offer refunds. By placing an order with us, you agree to comply with the following refund terms:

Refund Eligibility:

a. Refunds will only be issued for orders in which the item(s) you ordered are not received. b. If you have received the incorrect item(s) or if the item(s) received are damaged or defective, please refer to our Return Policy for appropriate actions.

Non-Delivery of Items:

a. In the event that you do not receive the item(s) you ordered, please contact our customer support team within 30 days of the estimated delivery date. b. We will initiate an investigation with the shipping carrier to determine the status of the shipment. c. If it is confirmed that the item(s) were not delivered, we will issue a refund for the full purchase price of the item(s), including any applicable shipping charges.

Refund Process:

a. To request a refund for non-delivery, please contact our customer support team through our designated communication channels. b. We may require you to provide relevant order details, such as the order number and tracking information, to assist in our investigation. c. Once the non-delivery is confirmed, we will initiate the refund process. Please note that it may take several business days for the refund to be processed and reflected in your account.

Refund Method:

a. Refunds for non-delivery will be issued using the original payment method used for the purchase. b. If the original payment method is no longer available, we will work with you to determine an appropriate alternative refund method.

Contact Us:

If you have any questions or concerns regarding refunds for non-delivery, please don't hesitate to contact our customer support team. We are here to assist you and ensure a satisfactory resolution.